Why won't my outbound order settlement calculate the total amount?

Owned by MatthewM (Unlicensed)
Nov 15, 2016
1 min read

Problem

Maybe we’re doing it wrong but we are having a problem getting our outbound orders to total, I have a contract in place, order number OUT-10191 has pricing in the settlement but it won’t total, and when we try to complete the settlement it says “Warning, the outbound order has no charges."  How do I get it to total?


Solution

If you have an outbound settlement where you have line items with pricing but the totals at the top right aren't calculating like this:


Find the Apply column and select the line items you wish to apply to the settlement. If you want to include every line item, click the top level checkbox to select all.

This method allows you the flexibility to pick and choose which items will be reflected in the final invoice.