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I'm trying to fulfill a sales order in RazorERP and ship out my product using UPS.  When I'm going through the shipping wizard and click the final button "Ship", a notification pops up that says "Error during handshake:  The function request is not supported (0x80090302)".  What does this mean?  How can I fix this to fulfill my order?



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titleSolution

This error only occurs with UPS (United Parcel Service) when one of two things occur:

  1. Your shipping credentials in the global settings are not accurate.  Go

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  1. to Global Settings > Shipping

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  1.  and go to the UPS section.  Verify that

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  1. the account number, password,

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  1. and user ID

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  1.  are accurate.  You'll also need to know

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  1. your access key

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  1.  which is generated on the UPS website when you first were approved for Razor shipping.
  2. Your domain (yourcompany.razorerp.com) was never updated to use a production shipping url and it is still in a test state

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If you checked your global settings and verified that the credentials in the UPS section is accurate, then please submit a support ticket for the Razor team to look at it
  1. .