Knowledge Base

Recently Updated

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  How to Re-Install the Print Service —

  When the print service is not working, or an update has been pushed.  Re-installing the print service may be required.  The following will show how this can be done.

  If some files were not removed correctly - it may prevent successful reinstall. You need to remove old Remote Printer Service files.

  Go to the C:\Users\[User Name]\AppData\Local\Apps\2.0\ folder, find subfolder where Remote Printer Service is installed and remove it. Please be careful because the folder may include some other applications installed.

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  Master Commodities Page —

  In this tutorial, we will teach you how to access and use the new Master Commodities Page under Recycling in RazorERP.

  This should speed up certain processes that you do in your operations.

  For an in-depth video tutorial, see this video we’ve created for you for more information.

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  Settle an Order Using Processed View —

  This tutorial shows you how to settle an order using the processed view. The processed view is used for orders that are under a sort-and-settle agreement where the customer pays you (or vice versa) based on the processed material.

  1. Navigate to Recycling > Settlement.

  The Settlements page will be displayed. From here, you can view all the settlements that are in your system.

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  How does Razor price the software? —

  RazorERP is a cloud-based solution where companies sign up for a monthly subscription and pay based on the number of licensed, active users (or seats).  The price per user varies depending on the type of user the company wishes to add.  

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  Create an RMA for a Sales Order —

  This tutorial shows you how to create an RMA (Return Merchandise Authorization) for a sales order and send the customer a return shipping label. In case of damaged product or any issue with the product, the customer may contact to return the product. In that case the customer must be given a return shipping label with RMA number. No returns will be accepted without this number.

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  Recommended Printer and Scanner Hardware for use in RazorERP —

  This tutorial will show what hardware can be used in RazorERP and will give some examples of what to use for printing and scanning.

  1. Zebra S4M - S4M00-2001-0200T

  • Great for 4x6" Labels  203 DPI
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  What is the development cycle like? How frequently does Team Razor add new features into the system? —

  Answer

  The Razor team utilizes agile methodologies to rapidly improve the product week over week. Razor releases new builds approximately every two weeks and those builds are detailed in a weekly build report that is sent to customers so they know what to expect before the build is made. We provide customization and enhancements at the customer’s request at no charge as long as we can determine the timeline to implement those changes and the changes benefit the larger Razor community overall. Please speak to our customer references as they would be happy to share more details with you on this topic.

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  IA7 —

  Adding Attributes to an Attribute Set

  A. Select the attribute set for which you want to add attributes from the Attribute set drop down list.

  B. Select the attributes from the Unassigned Attributes section.

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  IA6 —

  Add New Attribute Set

  A. Navigate to Attribute Sets tab.

  The Attributes Sets page will be displayed.

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  IA5 —

  Merging Attribute Values

  A. Select the attribute from the list.

  B. Select the attribute values which you wish to merge by checking in the respective checkboxes.

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  IA4 —

  Add Attribute Value

  A. Select the attribute from the list.

  B. Click NEW in the attribute value section.

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  IA3 —

  Edit an Attribute

  A. Select an attribute and click EDIT in the Attributes section.

  There will appear the same dialog as the one used for creating an attribute. You can edit Attribute Name, Default Set and Type as well as when you create an attribute,

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  IA2 —

  Add New Attribute

  A. Click NEW in the Attributes section.

  The New Attribute dialog will be displayed.

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  IA1 —

  Inventory Attributes & Attribute Sets

  1. Navigate to Settings>System Settings.

  The Admin Screen page will be displayed.

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  CL2 —

  Creating Bulk Locations - Structure

  1. Select the warehouse from the list.

  2. Click STRUCTURE.