When I go to print or download the Bill of Lading for either our inbound or outbound orders, the address on the bill of lading is incorrect. How do I change this?
The address on the bill of lading is going to reflect the address on the order. Changing the address on the order is simple.
- Go to the order on either Recycling > Inbound Orders or Recycling > Outbound Orders.
- Select the order by single-clicking the line item.
- Click the Change button at the top.
- Scroll to Address Details and put your cursor in the location box to edit the location.
What if this keeps happening?
If this is a recurring issue, it is most likely because your Master Account in the CRM contains a wrong primary address. Go to the CRM, type in your company name, and edit the main addresses. Click this link to learn how to Edit the Master Account in CRM.