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Getting Started Guide
Classrooms
Tutorials
Recycling
Resale
ITAD
eBay / Magento
CRM
Sales
•
How to Receive a Payment
•
Add an Attachment to a Sales Order
•
Add a Resale Item to a Sales Order
•
Add Notes to a Sales Order
•
Add Sales Tax to a Sales Order
•
Allocate and Unallocate an Item in a Sales Order
•
Allocating Items to a Package
•
Change an Item on a Sales Order that was Shipped Incorrectly
•
Create a New Sales Order
•
Create a New Sales Quote
•
Create an RMA and Understanding RMA Types
•
Create an RMA for a Sales Order
•
Create a Revision to a Sales Quote
•
Download or Print a Pick List for a Sales Order
•
Find 'Pending Shipment' Sales Orders
•
Fulfill a Sales Order for a Local Pickup
•
Generate an AR Invoice
•
Generate a Pick List for a Sales Order
•
Import a Spreadsheet from Excel to a Sales Order
•
Process an Advanced Exchange RMA
•
Process a Vendor Return from a PO
•
Receive an Item against an Open Purchase Order
•
Scan an Item to a Sales Order
•
Select Resale Items and Generate a New Sales Order
•
Sell a pallet or sell a whole location and add to a Sales Order
•
Using the Advanced Filter on the Sales Order Page
•
How to use a Generated Picklist to Allocate Items to a SO
•
How to import to the Unallocated grid in Sales Orders
•
Logistics
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Sales Channels
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M2E Setup
Recommended Hardware & Supplies
Order Processing
FAQs
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Sales
Sales
Matthew McCollum (Unlicensed)
MatthewM (Unlicensed)
Owned by
Matthew McCollum (Unlicensed)
Last updated:
Nov 17, 2016
by
MatthewM (Unlicensed)
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How-to Articles
Page:
How to Create a Consolidated Invoice
kb-article
invoice
sales
Page:
Create an RMA and Understanding RMA Types
kb-article
sales
rma
Page:
Update a Tracking Number for a 3rd Party Label
kb-article
sales
tracking-number
shipping
3rd-party-label
Page:
Change an Item on a Sales Order that was Shipped Incorrectly
kb-article
sales
shipping
Page:
Void a Shipment from a Sales Order
kb-article
void
sales
shipping
sales-order
Page:
Print a Packaging Slip
kb-article
sales
packaging
shipping
reports
Page:
Generate a Packaging Slip and Shipping Label
kb-article
sales
shipping
packaging
reports
Page:
Shipping an Advanced Replacement RMA
kb-article
shipping
sales
advanced-replacement
rma
Page:
Editing the Shipment Method and Details
kb-article
sales
shipping
shipment-method
Page:
Executing a Drop Shipment
kb-article
sales
shipping
drop-ship
Page:
Allocating Items to a Package
kb-article
shipping
sales
packaging
Page:
Find 'Pending Shipment' Sales Orders
kb-article
sales
shipping
sales-order
Page:
Process an Advanced Exchange RMA
kb-article
sales
rma
advanced-exchange
Page:
Add Sales Tax to a Sales Order
kb-article
sales
sales-order
sales-tax
finance
Page:
Generate an AR Invoice
kb-article
sales
sales-order
invoice
reports
finance
Page:
Sell a pallet or sell a whole location and add to a Sales Order
kb-article
load-location
load-pallet
sales
sales-history
sell-pallet
wholesale
Page:
Create an RMA for a Sales Order
kb-article
sales
sales-order
return
rma
return-label
Page:
Fulfill a Sales Order using a 3rd Party Label
kb-article
sales
sales-order
shipping
label-provided
3rd-party-label
Page:
Import a Spreadsheet from Excel to a Sales Order
kb-article
sales
sales-order
import-so
import-from-excel
Page:
Create a New Sales Quote
kb-article
sales
sales-quote
create-quote
Page:
Fulfill a Sales Order for a Local Pickup
kb-article
sales
sales-order
shipping
local-pickup
Page:
Generate a Pick List for a Sales Order
kb-article
sales
sales-order
pick-list
generate-pick-list
Page:
Add a Tracking Number for a 3rd Party Label
kb-article
sales
sales-order
shipping
tracking-number
3rd-party-label
Page:
Add Notes to a Sales Order
kb-article
sales
sales-order
add-note
Page:
Add Shipping Charge to a Sales Order
kb-article
sales
sales-order
shipping
shipping-charge
FAQs
Page:
Can I download a pick list in excel rather than pdf?
faq-article
shipping
sales
best-practices
resale
pick-list
excel
Page:
How do I setup default terms for invoices?
faq-article
sales
terms
sales-order
Page:
M2E error - "Buyers love large photos that clearly show the item..."
troubleshooting-article
errors
m2e
ebay
sales
faq-article
Page:
Can we enter in the actual amount of shipping it cost us to ship anywhere for tracking?
faq-article
shipping
sales
tracking
cost
best-practices
resale
Page:
How can we charge sales tax for in-state purchases?
faq-article
sales-tax
sales
best-practices
resale
Page:
What is the "error during handshake" notification mean?
troubleshooting-article
shipping
faq-article
sales
errors
Recent updates
Create an RMA for a Sales Order
Apr 05, 2022
•
contributed by
Antanas Rekstys (Unlicensed)
How to Create a Custom Sales Feed Report With Detailed Attributes
May 24, 2019
•
contributed by
Robert Tokarchyk
Copy of How to use the Pick List Queue
May 17, 2019
•
contributed by
Robert Tokarchyk
How to use the Pick List Queue
May 17, 2019
•
contributed by
Robert Tokarchyk
How to Create a Consolidated Invoice
Dec 20, 2017
•
contributed by
Ian Wudarski (Unlicensed)
Customer Service Rep Manual
Oct 10, 2017
•
contributed by
Ian Wudarski (Unlicensed)
Import a Spreadsheet from Excel to a Sales Order
Jul 27, 2017
•
contributed by
Ian Wudarski (Unlicensed)
Sell a pallet or sell a whole location and add to a Sales Order
Jan 17, 2017
•
contributed by
Robert Tokarchyk
Filter out RMAs and outbound repair orders to ensure pricing data integrity
Nov 23, 2016
•
contributed by
MatthewM (Unlicensed)
Can I download a pick list in excel rather than pdf?
Nov 23, 2016
•
contributed by
MatthewM (Unlicensed)
Improve advanced item search speed on sales orders
Nov 22, 2016
•
contributed by
MatthewM (Unlicensed)
Add warranty and condition notes to quotes
Nov 22, 2016
•
contributed by
MatthewM (Unlicensed)
Add internal ID clei columns to packing slip
Nov 22, 2016
•
contributed by
MatthewM (Unlicensed)
Sales
Nov 17, 2016
•
contributed by
MatthewM (Unlicensed)
How do I setup default terms for invoices?
Nov 16, 2016
•
contributed by
MatthewM (Unlicensed)
M2E error - "This Listing is a duplicate of your item: [item name]..."
Nov 16, 2016
•
contributed by
MatthewM (Unlicensed)
M2E error - "This item cannot be accessed because the listing has been deleted..."
Nov 16, 2016
•
contributed by
MatthewM (Unlicensed)
M2E error - "The item cannot be listed or modified..."
Nov 16, 2016
•
contributed by
MatthewM (Unlicensed)
M2E error - "Please enter a valid starting price for your item."
Nov 16, 2016
•
contributed by
MatthewM (Unlicensed)
M2E error - "Buyers love large photos that clearly show the item..."
Nov 16, 2016
•
contributed by
MatthewM (Unlicensed)
M2E error - "Authorisation token is hard expired. User needs to generate a new token for this application"
Nov 16, 2016
•
contributed by
MatthewM (Unlicensed)
I fulfilled a sales order but the status says "approved"
Nov 16, 2016
•
contributed by
MatthewM (Unlicensed)
Can we enter in the actual amount of shipping it cost us to ship anywhere for tracking?
Nov 15, 2016
•
contributed by
MatthewM (Unlicensed)
How can we charge sales tax for in-state purchases?
Nov 13, 2016
•
contributed by
MatthewM (Unlicensed)
What is the "error during handshake" notification mean?
Nov 11, 2016
•
contributed by
MatthewM (Unlicensed)
Show More
kb-category
sales